Frequently Asked Questions About Campervans & Hawai'i

Maui Fire Information

  • Are you still renting your campervans after the fires in Maui?

    Yes we are and it's a great time to visit.  Besides the area surrounding Lahaina, the rest of Maui is open for business. With tourism slow right now, it's easy to find reservations for campsites, restaurants, and other activities you might want to do while visiting.  We are devastated by the loss of life and the town of Lahaina and have been donating 10% of all new reservation proceeds to help Maui fire victims.  Maui needs visitors like you now more than ever to come to the island and help support our economy which in turn helps support our community.

General FAQ

  • What are the fees?
    1.  Turnover Fee - $199 to $249 - This fee covers detailing the interior and exterior of the vehicle, laundering linens, washing dishes, sanitizing waste tanks (if applicable), and topped off propane and fresh water.  This fee is added automatically during checkout.
    2. Per Person Fee - $9 per person per night  (including children)- This covers vehicle wear and tear as well as outfitting the campervan with enough kitchenware, pillows, sheets, blankets, bath towels, beach towels, camping chairs, etc.  1 renter requires much less equipment and will have minimal wear and tear on the campervan compared to 4 renters so we charge by the person to make it fair for everyone.  This must be added by the renter during checkout on the Add-Ons page.  If the number of people is not selected, then Campervan Hawaii will add the fee to the reservation automatically.
    3. Taxes - 4.7% Hawaii General Excise Tax and 4.2% Hawaii Rental Vehicle Tax - This is the amount that we pay to the state in taxes on each rental.  This fee is added automatically during checkout.
    4. International Transaction Fee - 3% We use Outdoorsy/Wheelbase for our booking software as well as credit card processing.  They charge a 3% fee on all transactions outside of the US.  This fee is added automatically during checkout.
    5. Holiday Pricing - 50% increase on the Nightly Rate and turnovers that fall on Holidays.  (More info in separate FAQ bellow)

Before Your Trip

  • What supplies come with the campervan?

    The listed nightly price is for the campervan rental and does not include bedding, towels, kitchen or camp supplies. There is an additional fee of $9/person/night (which is requred for each person, including children and infants) and covers the rental of bedding, beach/bath towels, camp chairs, dining dishes and utensils, cups, etc., as well as wear and tear on the vehicle.

    For a full list of supplies and equipment please visit the Van's Page of our website.

During Your Trip

  • What if we have a question while out on the road?

    First look up if there is a solution or how-to in the Renter’s Guidebook provided in each campervan. If you have internet refer back to our instructional videos here on the website or our Help Articles in our Blog & Info section of the website. If you cannot find your answer and still need some help, follow the troubleshooting contact guide given to you at departure. The troubleshooting guide will outline calling/texting procedures so we can be efficient and get your question answered as quickly as possible. Be sure to call or text the number given to you for faster service. If your are trying to resolve an issue or get a questioned answered and it is after hours and your purchased 24/7 Roadside Assistance Plan, please call the Coach-Net Roadside Assistance number given to you at departure as well as emailed.

After Your Trip

  • Do we have to clean the campervan upon return?

    Yes. We ask that you clean the campervan in the same visual condition in which you received it on the inside. Our simple rule is if you brought any dirt into the campervan, remove it. If you spilled anything, pick it up. You must remove all trash, food, ice and personal belongs. Please use the supplied broom and cleaners to broom sweep all excess dirt and wipe down all sinks, counters and the refrigerator. Excess dust and dirt will require additional cleaning and extra cleaning fees may apply. Cleaning fees start at one hour rate of $95.