Frequently Asked Questions About Campervans & Hawaii

General FAQ

  • This is our first time renting, will someone show us how to use and drive the campervan?

    Yes. We love first time renters and we are excited to help! On your departure day you will get a hands on demonstration of everything your campervan has to offer as well as operational and driving tips.  Each campervan will also have a Renters Guidebook documenting the walk through and step-by-step instructions to help operate the campervan’s systems. 7 days prior to your departure you will also be emailed a copy of the Renters Guidebook. Please look over and familiarize yourself with the operation of the campervan. No need to print out as each campervan will have a copy of the book.

Before Your Trip

  • What supplies come with the campervan?

    The listed nightly price is for the campervan to come “bare bones” that is without bedding, towels, kitchen or camp supplies. We can supply and rent just about anything you may need. See Camping/RV Equipment Rentals question for information on available supplies. We do a great job at outfitting for trips and can fully outfit your needs for a great camping vacation. The Campervan does come with a package of Campervan necessities.

    See the full list of supplies here: Hymer Aktiv, Volkswagen Westfalia

During Your Trip

  • What if we have a question while out on the road?

    First look up if there is a solution or how-to in the Renter’s Guidebook provided in each campervan. If you have internet refer back to our instructional videos here on the website or our Help Articles in our Blog & Info section of the website. If you cannot find your answer and still need some help, follow the troubleshooting contact guide given to you at departure. The troubleshooting guide will outline calling/texting procedures so we can be efficient and get your question answered as quickly as possible. Be sure to call or text the number given to you for faster service. If your are trying to resolve an issue or get a questioned answered and it is after hours and your purchased 24/7 Roadside Assistance Plan, please call the Coach-Net Roadside Assistance number given to you at departure as well as emailed.

After Your Trip

  • Do we have to clean the campervan upon return?

    Yes. We ask that you clean the campervan in the same visual condition in which you received it on the inside. Our simple rule is if you brought any dirt into the campervan, remove it. If you spilled anything, pick it up. You must remove all trash, food, ice and personal belongs. Please use the supplied broom and cleaners to broom sweep all excess dirt and wipe down all sinks, counters and the refrigerator. Excess dust and dirt will require additional cleaning and extra cleaning fees may apply. Cleaning fees start at one hour rate of $95.